Services

Practical advisory across every part of hospitality.

Six focused service areas — delivered hands-on by an operator who runs a working cafe. Engagements range from one-off audits to ongoing partnership.

Margin & cost control

We rebuild your P&L from the ground up — food cost, beverage GP, labour ratio and overhead — so you can see exactly where margin is leaking and how to fix it.

  • Full GP audit by category
  • Menu engineering & re-pricing
  • Labour productivity benchmarking
  • Waste & shrink reduction

Supplier consolidation

Fewer invoices, better terms. We set you up to renegotiate, consolidate and audit your suppliers without sacrificing quality.

  • Supplier list audit
  • Tendering & renegotiation
  • Consolidation roadmap
  • Ongoing terms reviews

Start-up & opening support

From a sketch on a napkin to your opening week. We help new operators avoid the costly mistakes that sink first-time openings.

  • Concept & positioning
  • Equipment & layout advisory
  • Supplier set-up
  • Opening-week operational support

Operational efficiency

Faster service, cleaner kitchens, calmer floors. We embed practical SOPs, rotas and service standards your team will actually use.

  • SOP development
  • Rota & shift design
  • Service flow review
  • Stock & ordering systems

Coffee programme & barista training

A great coffee programme is a margin engine and a brand statement. We design yours from bean to cup — and train your team to deliver it consistently.

  • Bean & equipment selection
  • Drinks menu design
  • On-site barista training
  • Speed-of-service coaching

Team, hiring & service standards

Hospitality is a people business. We help you hire better, onboard properly, and build a culture customers can feel the moment they walk in.

  • Hiring frameworks
  • Onboarding playbooks
  • Service-standard coaching
  • Manager development

Not sure where to start?

Most engagements begin with a discovery call. We listen, ask the right questions and recommend the smallest intervention that will move the needle.