Services

Practical advisory across every part of hospitality.

Six focused service areas, delivered hands on by an operator who runs a working cafe. Engagements range from one off audits to ongoing partnership.

Margin & cost control

We rebuild your P&L from the ground up, food cost, beverage GP, labour ratio and overhead, so you can see exactly where margin is leaking and how to fix it.

  • Full GP audit by category
  • Menu engineering & re pricing
  • Labour productivity benchmarking
  • Waste & shrink reduction

Supplier consolidation

Fewer invoices, better terms. We set you up to renegotiate, consolidate and audit your suppliers without sacrificing quality.

  • Supplier list audit
  • Tendering & renegotiation
  • Consolidation roadmap
  • Ongoing terms reviews

Start up & opening support

From a sketch on a napkin to your opening week. We help new operators avoid the costly mistakes that sink first time openings.

  • Concept & positioning
  • Equipment & layout advisory
  • Supplier set up
  • Opening week operational support

Operational efficiency

Faster service, cleaner kitchens, calmer floors. We embed practical SOPs, rotas and service standards your team will actually use.

  • SOP development
  • Rota & shift design
  • Service flow review
  • Stock & ordering systems

Coffee programme & barista training

A great coffee programme is a margin engine and a brand statement. We design yours from bean to cup, and train your team to deliver it consistently.

  • Bean & equipment selection
  • Drinks menu design
  • On site barista training
  • Speed of service coaching

Train your managers

Great managers aren't born on the floor, they're built. We coach your management team in the leadership, communication and decision making skills that hold a venue together when service gets hard.

  • Leading & motivating a shift team
  • Adapting to high pressure situations
  • Clear communication with team & guests
  • Difficult conversations & conflict resolution
  • Coaching, feedback & accountability
  • Reading the floor: anticipating service issues

Team, hiring & service standards

Hospitality is a people business. We help you hire better, onboard properly, and build a culture customers can feel the moment they walk in.

  • Hiring frameworks
  • Onboarding playbooks
  • Service standard coaching
  • Manager development

Not sure where to start?

Most engagements begin with a discovery call. We listen, ask the right questions and recommend the smallest intervention that will move the needle.