General Staff Training
Hands-on training for your whole team — at your place or ours.
Practical, floor-tested staff training for hospitality teams of up to 8. Delivered on your premises or at Rye River Cafe in Kilcock — built around how your business actually runs.
What's covered
Built around real service, not slides
- Customer service standards — warmth, pace and consistency
- Order accuracy, ticket handling and communication on the floor
- Problem-solving and guest recovery when things go wrong
- Firefighting under pressure — busy service, short-staffed shifts
- Upselling and product knowledge that feels natural, not pushy
- Team communication, hand-overs and shift discipline
- Hygiene, cleaning routines and floor reset between services
How it works
Groups of up to 8 people. Choose your venue — we'll travel to your premises, or host your team at Rye River Cafe in Kilcock. After a short discovery call we tailor the session to your menu, your team and the issues you want fixed.
Send an enquiry
Tell us about your team and we'll come back with a tailored proposal.